Some of these things can also be done from the links on the visitor-friendly front page, but the header menu is always there if you get lost. It works slightly differently on small tablets and smartphones; please see below.
If you do not have an account, go to Register on the main menu. Enter the username and password that you wish to use when you login, along with your email address. Click Register and you will be logged in automatically with your new username and password. Now you will be able to book events, and use the functions on the My Account menu.
Please do not use this form if you already have an account. The system will not allow you to register more than one username and password to the same email address – it will tell you that your email address is invalid.
From there you can choose to add another event in the same way (Membership and Renewal transactions work in exactly the same way as events), or to check out. When you are ready to check out, review the personal information at the bottom of the screen (you will have to fill it in the first time, but after that it should be done for you automatically), and select PayPal or Off Line payment.
If you choose PayPal ( you do NOT have to set up a PayPal account if you prefer to pay by credit card, although they will want your name and address), the transaction will be treated as confirmed. If you select off line payment, you will need to make a bank transfer or send a cheque, and the booking will be shown as pending until the Treasurer confirms that payment has been received.
The Terms and Conditions can be found via the link near the bottom of the screen, or in the Information panel on the right just below Login.
Please login as described above, and you will be able to book New or Current Programme events, and also view your bookings on line. The My Account menu will give you access to the facilities previously available under Members Only.
The Booking System has a new look, but it should be fairly self-explanatory. The main difference is that it allows you to select member and guest places, as on the paper form, rather than having the automatic discount facility that some members found confusing. One consequence of this is that you can no longer book directly from the summary events list; you have to click the event name and then select the number of places that you require at the bottom of the event description.
The first time that you checkout you will be asked to fill in some contact information, but this will be supplied automatically on subsequent occasions.
The site will work as described above on most computers and larger tablets. On narrower screens the main menu will be replaced with a central button just below the IWFS header, which you touch to reveal a vertically stacked version. On smartphones, the columns are stacked, in order to make the content more readable and easier to operate on a small touch screen.
- Why do I get an error message when I try to register, saying that my username or email address is already in use? We already registered accounts for most existing users. Please log in with your surname preceded by your first initial as username (all in lower case), and the temporary password london.
- Why do I get an error message saying that my email address is invalid? I am sure that I typed it correctly. It means that there is already a username and password registered to that email address. If you did not not register an account yourself, then please refer to the previous question.
- Where have the Book buttons gone? There are no book buttons on the event summary lists because you have to go to the bottom of the events description to select the number of members and guests that you require.
- Where do I find the event description? Click the relevant event title in either the New or Current Programme listings or in the panel on the right hand side of the screen.
- Why do I get messages about a ‘booking’ when I have only renewed my membership? Membership transactions are processed by the same booking system as events. This is very convenient once you get used to it, but the wording of some messages is something of a compromise.
- Can my partner have their own username (and password?) Yes they can, but it will be linked to a separate account, with a different email address, and you will not be able to see each others’ bookings.
Members’ places are allocated in order of booking. If an event is over-subscribed when you book, we will tell you straight away, and offer the option of wait-listing. Bookings for guest places are treated as provisional until the published cutoff date. You will receive an email shortly after the cutoff date if it has not been possible to accommodate your guests. . If your bookings are sometimes dependent upon bringing a partner, you are strongly advised to make the modest investment in a joint membership.
After the cutoff date, those events that still have space will become part of the Current Programme, and can be booked on line for both members and guests with immediate confirmation. Just log in, and select the Current Programme Tab on the Events menu. If an event is full, you can ask to join the waiting list.
- The vast majority of problems experienced by members in using this web site are related to usernames and passports.
In order to book an event, join or renew membership on line, you must have registered an account on this web site and be logged on to it with your username and password.
- This web site does not ‘forget’ registered usernames and passwords, but there are circumstances that can arrive which may give that impression. Some of these are indicated below.
- Trying to use usernames or passwords from the international IWFS web site iwfs.org. The two web sites are completely separate.
- Using an old password. Please be sure to make a note of your new password if you ask for it to be reset or change it yourself in the My Account menu.
- Trying to register an account when you already have one. Please do not try to do this. You will either be told that your information is incorrect or else you will end up with two accounts with different usernames which will confuse everybody.
- A failed password change. Please test your new password by logging back in after you have changed it.
- Failing to complete a lost password transaction. You need to specify the username that you currently have registered correctly, click on the link in the email that will be sent to you, and complete the form that should then appear to specify a new password, and receive a success confirmation. Sometimes these automatically generated emails go astray because they are filtered out by your internet service provider or email supplier.
- Entering username or password incorrectly. These need to be entered exactly with the same use of capital and small letters, numbers and spaces. This is not a very high risk site and you are recommended to choose a password that is easy to enter and to remember. Please do not use passwords that you also use for anything critical like on-line banking.
If you have problems logging in, please email email@example.com and ask for your password to be reset. If you wish you can specify the password that you would like to use. You can always change it after you have logged in but please remember to keep a note of it if you do.