Help

The site is designed to be welcoming to visitors, but members and prospective members who wish to book events or membership transactions will need to log in to their account.

If you do not have an account, go to Register on the main menu.  Enter the username and password that you wish to use when you login, along with your email address.   Click Register and you will be logged in automatically with your new username and password.   Now you will be able to book events, and use the functions on the My Account menu.

Please do not use this form if you already have an account.  The system will not allow you to register more than one username and password to the same email address – it will tell you that your email address is invalid.

Once you have logged in, from the Events tab on the main menu you can view events in the Current Programme or in the New Programme.   Guest places for events on the New Programme tab are provisional until the event has been on line for at least two weeks.   Upcoming events are also shown in the sidebar to the right of the screen.   Any event can be viewed by clicking its name and booked by selecting the number of members’ and guest tickets required, and clicking the ‘add to cart’ button at the bottom of the screen.  Please be sure to add details of any guests and special dietary requirements in the space provided.

From there you can choose to add another event  in  the same way (Membership and Renewal transactions work in exactly the same way as events), or to check out.  When you are ready to check out, review the personal information at the bottom of the screen (you will have to fill it in the first time, but after that it should be done for you automatically), and select PayPal or Off Line payment.

If you choose PayPal ( you do NOT have to set up a PayPal account if you prefer to pay by credit card, although they will want your name and address), the transaction will be treated as confirmed.   If you select off line payment, you will need to make a bank transfer or send a cheque, and the booking will be shown as pending until the Treasurer confirms that payment has been received.

The Terms and Conditions can be found via the link near the bottom of the screen, or in the Information panel on the right just below Login.

Once you have registered an account and logged in, this menu will enable you to change your password or email address, notify a house move or renew your membership.   My Bookings will show you all your current bookings (including membership transactions) and enable you to cancel them if you wish.  It also has the address and bank details for off line payments.

This menu will take you to a page of information about membership.   If you would like to join, click one of the ‘Join Now’ buttons on this page, select the type of membership required, click ‘add to cart’ and check out.   You can book events at the same time if you wish.   You need to have registered an account as a prospective member and to be logged in before you can join in this way.

If you were a member of London Branch at the time when this web site was set up, we will already have registered an account for you.   Your username will be your surname preceded by your first initial, all in lower case (e.g. ashepherd).   Your password will initially be london, but you can change it after you have logged in.

Please login as described above, and you will be able to book New or Current Programme events, and also view your bookings on line.

The first time that you checkout you will be asked to fill in some contact information, but this will be supplied automatically on subsequent occasions.

The site will work as described above on most computers and larger tablets.  On narrower screens the main menu will be replaced with a central button just below the IWFS header, which you touch to reveal a vertically stacked version.   On smartphones, the columns are stacked, in order to make the content more readable and easier to operate on a small touch screen.

1. 1. Why do I get an error message when I try to register, saying that my username or email address is already in use? We already registered accounts for most existing users.  Please log in with your surname preceded by your first initial as username (all in lower case), and the temporary password london.
   2. Why do I get an error message saying that my email address is invalid?  I am sure that I typed it correctly.  It means that there is already a username and password registered to that email address.  If you did not not register an account yourself, then please refer to the previous question.
   3. Where have the Book buttons gone? There are no book buttons on the event summary lists because you have to go to the bottom of the events description to select the number of members and guests that you require.
   4. Where do I find the event description? Click the relevant event title in either the New or Current Programme listings or in the panel on the right hand side of the screen.
   5. Why do I get messages about a ‘booking’ when I have only renewed my membership? Membership transactions are processed by the same booking system as events.   This is very convenient once you get used to it, but the wording of some messages is something of a compromise.
   6. Can my partner have their own username (and password?) Yes they can, but it will be linked to a separate account, with a different email address, and you will not be able to see each others’ bookings.

    

• The vast majority of problems experienced by members in using this web site are related to usernames and passwords.
  In order to book an event, join or renew membership on line, you must have registered an account on this web site and be logged on to it with your username and password.
• This web site does not ‘forget’ registered usernames and passwords, but there are circumstances that can arise which may give that impression. Some of these are indicated below.

1. Trying to use usernames or passwords from the international IWFS web site iwfs.org.   The two web sites are completely separate.
2. Using an old password. Please be sure to make a note of your new password if you ask for it to be reset or change it yourself in the My Account menu.
3. Trying to register an account when you already have one. Please do not try to do this.  You will either be told that your information is incorrect or else you will end up with two accounts with different usernames which will confuse everybody.
4. A failed password change. Please test your new password by logging back in after you have changed it.
5. Failing to complete a lost password transaction. You need to specify the username that you currently have registered correctly, click on the link in the email that will be sent to you, and complete the form that should then appear to specify a new password, and receive a success confirmation.  Sometimes these automatically generated emails go astray because they are filtered out by your internet service provider or email supplier.
6. Entering username or password incorrectly. These need to be entered exactly with the same use of capital and small letters, numbers and spaces.  This is not a very high risk site and you are recommended to choose a password that is easy to enter and to remember.  Please do not use passwords that you also use for anything critical like on-line banking.

If you have problems logging in, please email bookings@iwfs.london and ask for your password to be reset.  If you wish you can specify the password that you would like to use.  You can always change it after you have logged in but please remember to keep a note of it if you do.